Your information.
Handled with care.

Privacy Policy

About this policy

This policy explains how information is handled through binsarorganic.org and enquiries made to the website team for Pine Valley Binsar, Binsar Organic and SAHYOG Charitable Trust. It covers the website’s accommodation, botanical-sourcing and community-participation enquiry routes. Separate booking, supply or participation arrangements may require further information and notices.

Last updated: 21 September 2026.

Who to contact

For a privacy question, correction, deletion request or complaint, email pinevalley@binsarorganic.org with “Privacy request” in the subject. You can also call +91 75054 64065 or +91 78389 04521.

Website contact location: Pine Valley Binsar, Basoli Bhakuni, near Binsar, Almora, Uttarakhand 263601, India. This is the website contact address and is not presented as SAHYOG’s verified registered office.

Information you choose to provide

Stay enquiries may include your name, email, phone number, travel dates, room preference, party size and message. Botanical-sourcing enquiries may include your business contact details, organisation, destination country, product requirements, quantities, timing and specifications. SAHYOG enquiries may include your location, affiliation, interests, skills, availability and proposal.

We also receive the information you send by email, phone or WhatsApp. Please provide only what is needed for the enquiry. Do not send card details, passwords, identity documents, medical records or sensitive information about other people through the public forms. If a dietary or accessibility need is relevant, you can first ask the team how best to discuss it.

How we use enquiry information

We use the details you submit to understand your request, contact you, discuss availability or a proposal, arrange an agreed next step and maintain the correspondence needed to handle it. Information may also be used to address complaints, prevent misuse and meet applicable record-keeping or legal obligations.

Submitting an enquiry does not subscribe you to a marketing mailing list. If promotional communications are introduced, the relevant choice and a way to stop them will be provided. You may ask us to stop optional follow-up at any time.

Website hosting, forms and technical information

This website uses WordPress.com and Jetpack services provided by Automattic. Form responses are stored in the site’s WordPress administration area and configured for email notification to our team. Hosting and related services may process IP addresses, browser and device information, access times, referring pages and usage information for operation, security and site statistics.

Read Automattic’s Privacy Notice for Visitors to Users’ Sites for its handling of visitor information. Information you enter in an enquiry is not intended for public display.

Cookies and external services

WordPress.com and related features may use cookies or similar technologies for functionality, security and statistics. The cookies you encounter can depend on the page, your browser settings and whether you are signed in to WordPress.com. You can review or delete cookies in your browser; blocking them may affect some features. Where a consent choice is displayed, use it to manage the options offered. See the Automattic Cookie Policy.

Our pages load externally hosted fonts from Google and may display Jetpack maps using Mapbox. These requests can expose technical connection information to the provider. Google Maps directions, Instagram and WhatsApp links take you to those services when selected. Their own notices and settings apply: Google, Mapbox and WhatsApp. You can contact us by email or telephone if you prefer not to use a linked service.

Who may receive information

Enquiries may be accessed by the team members responsible for the relevant stay, farming or community request, and by service providers that support website hosting, forms, email and communications. We share information for handling the request or where required by law, rather than treating a contact-form submission as permission for unrelated disclosure.

If fulfilling a later request requires another organisation—for example a transport provider, commercial partner or programme partner—we will explain the relevant arrangement. Do not assume that an enquiry to SAHYOG is shared publicly or with the independent organisations linked as references on its page.

Storage, retention and security

Website, email and communications providers may process information in countries outside India under their own service arrangements. Retention depends on the type of enquiry, whether it leads to a booking or other agreement, unresolved issues and applicable record obligations. There is no single deletion period that applies to every record.

Our approach is to retain information for the purpose it was collected and relevant obligations, and to review deletion requests individually. Ask us about the status of a specific enquiry. Removing a form response does not necessarily remove copies in email or provider backups immediately. No website or communication channel can guarantee absolute security; please report suspected misuse to the contact above.

Your choices and requests

You may contact us to ask what information we hold about your enquiry, correct inaccurate details, request deletion, withdraw consent for optional use or raise a concern. We may ask for proportionate information to verify that the request is yours. If a record must be retained for an applicable obligation or unresolved matter, we will explain the reason.

Rights and available complaint routes depend on the law that applies to you. We will assess requests under applicable requirements. Where a competent data-protection authority has jurisdiction, you may also raise a complaint with that authority. This policy does not make access to services conditional on agreeing to unrelated marketing.

Children and information about other people

The enquiry forms are intended for adults making travel, business or participation enquiries. A parent or guardian should handle enquiries relating to a child. Please do not send a child’s personal records or identifiable images through these forms.

SAHYOG’s generated education illustrations depict fictional scenes. Any future use of identifiable programme photographs or personal stories should be arranged with appropriate permission and a clear explanation of the intended use. Contact us if you believe information or an image has been published without suitable permission.

Payments, donations and future changes

The current public enquiry forms do not take card payments or collect donations. If an enquiry leads to a transaction, use only the payment arrangements confirmed by the team and review any additional provider notice. SAHYOG’s participation form expresses interest; it is not a payment form.

We may update this policy as the website, services or applicable requirements change. The date above identifies the latest version. Material changes affecting a new collection or use will be explained through the relevant notice or communication. Contact us if anything here is unclear.